Returns & Exchanges

If you have a problem with your order, or are unhappy with your purchase, then we will put the matter right.

You can return any item within 60 days and we will gladly exchange the item or offer a full refund for it. All we ask is that you send the items back unused in their original condition with all the original packaging. If we have made a mistake, we'll also refund any delivery charges incurred when you placed the order.

Returning goods can be difficult and expensive, so let us take the cost and hassle out of returning any item for you with our easy return process. For more information please email us at customerservices@gearchangeonline.com quoting your order number and contact details.

If you decide to return an item to us yourself then please send to our address on the bottom of our website. For your protection, where you are returning an item to us, we recommend that you use a recorded or tracked delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, the item is faulty, or if we have recommended a size and product to you on our 'Live Chat' service then we will cover the cost of an exchange if our recommendations are wrong.

Terms and Conditions apply.